About this Tool
Published on
May 30, 2024
What is
Yuma
?
Yuma serves as an AI-driven customer service solution designed to streamline e-commerce operations for Shopify merchants. By automating various customer interactions, it works to boost team productivity and efficiency while also enhancing the overall shopping experience. With robust capabilities to handle customer inquiries, orders, and feedback, Yuma aims to transform customer service into a strategic function that drives revenue growth and long-term customer loyalty. Its suite of automated tools and real-time analytics empowers agents to deliver more personalized, satisfying interactions that turn shoppers into repeat, raving fans.
Yuma
Key Features
- Responds to customer inquiries 24/7 via AI-powered conversational interfaces for exceptional service.
- Manages orders end-to-end, including modifications and cancellations, without needing human assistance.
- Monitors review sites and responds appropriately to safeguard brand reputation.
- Integrates seamlessly with ecommerce platforms like Shopify as well as helpdesk and loyalty programs.
- Automates repetitive tasks to let agents focus on complex issues, improving productivity.
- Lowers costs substantially by handling routine customer interactions autonomously.
Pricing
Pricing Model
Free Trial