AI's Generating Power Poses Tricky Management Choices

Generative AI Presents Challenges and Opportunities for Managers

Generative artificial intelligence (AI) models like ChatGPT have significant potential to improve businesses. They can generate ideas, summarize data, improve customer service, and boost innovation. However, generative AI also presents challenges for managers to navigate. The models can be prone to errors and "hallucinations", and it can be hard to keep track of how employees are using the AI.

Managers should take a targeted approach to implementing generative AI. Focus on specific, high-impact use cases to start, like using the AI for meeting summaries or customer service inquiries. Have clear guidelines on proper use of the models and what data can be inputted. It's also important for managers to understand how the models work under the hood. Using the AI themselves is one of the best ways to gain familiarity and address concerns about job insecurity or lack of trust in the technology.

While generative AI may seem like magic, successfully implementing the models requires diligent oversight and management. With the right strategy and governance, businesses can benefit from the capabilities of generative AI to boost innovation, improve efficiency, and enhance customer experiences. The future is bright, but managers must go in with their eyes open to the challenges and ready to put in the work to reap the rewards.

Act now to start leveraging generative AI. Talk to your teams, set up pilot programs, create guidelines, and explore use cases. The potential benefits are huge, so take that first step today. The future won't wait!

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