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Level AI
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About this Tool
Published on
March 7, 2023
What is
Level AI
?
Level AI provides an advanced contact center platform powered by artificial intelligence. Their software-as-a-service solution analyzes customer interactions across channels to uncover actionable insights. These insights help companies improve customer experience, agent productivity, and contact center efficiency. By combining AI and automation, Level AI optimizes omnichannel operations. Their technology assists human agents while also handling repetitive tasks automatically. This frees agents to focus on delivering exceptional service. With deeper customer understanding and more efficient operations, companies can better align business outcomes to customer needs.
Level AI
Key Features
- Analyzes customer conversations across channels to uncover actionable insights
- Improves agent performance with real-time guidance and coaching
- Automates repetitive tasks to optimize contact center operations
- Enables omnichannel optimization for voice, chat, email, and messaging
- Drives business outcomes by understanding customer needs and sentiments
Pricing
Pricing Model
Paid