PolyAI empowers businesses to deliver effortless customer experiences through cutting-edge conversational AI that lets customers guide interactions.
Tool Type
5 min read
Tool Screenshot
Poly AI
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About this Tool
Tool Type:
5 min read
Published on
March 7, 2023
What is
Poly AI
?
PolyAI provides an innovative conversational platform designed to enable natural, customer-directed interactions at enterprise scale. This leading-edge solution allows businesses to facilitate seamless customer experiences by empowering consumers to guide the discussion organically. Core differentiators of the PolyAI platform include its ability to understand and respond to customers conversationally across channels, learn from real conversations to improve over time, and scale to handle high volume interactions while delivering personalized engagement. With PolyAI's focus on putting customers in control and meeting them where they are, companies can transform clunky automated experiences into flowing human-like dialogues that build trust and loyalty.
Poly AI
Key Features
  • Enable natural conversations where customers can speak freely, interrupt, and change topics for a more engaging interaction
  • Resolve over 50% of inquiries instantly, providing customers with immediate responses and enhancing efficiency
  • Available in 10 languages, powering inclusive and accessible conversations globally
  • Deliver exceptional service with an 85% customer satisfaction score across all hotel guest interactions
  • Drive $7.2 million in revenue from hotel room bookings, transforming the contact center into a profit center
  • Increase call containment 8X over legacy IVR systems for more effective routing and resolution

Pricing

Pricing Model
Paid